Crunch used to be such a good company. I've watched the service levels degrade and the email reply times increase slowly but steadily over the last 6 years. If you actually need them to do anything, or put in any sort of request let alone a complaint, do not expect a reply or it to be resolved in any sort of timely or satisfactory manner. They are trading off their good past reputation but it's absolutely pot luck now. Expect to be fobbed off and ignored for weeks for things or told to sort them yourself when you ask for help. They are definitely no longer worth the high fees. Absolutely abysmal at dealing with complaints too. I am considering contacting the ombudsmen about mine as they refuse to help or reply and took almost a year to close my company despite me asking them to and chasing constantly. 'A few days' means months, a month means several - if you're lucky. Better off using a once a year accountant at a fraction the price. I am so sad to see what was once an excellent company now reduced to being one of the most awful experiences I have ever had as a customer. Avoid.