We were extremely disappointed with the service from beginning to end. We were asked to pay the full amount before exchange of contracts and told verbally that the money would be transferred to another date if the move fell through. We then came across their T&Cs, which stated that part of the money would have been non-refundable. We were not comfortable doing this so we cancelled our original booking. When the move was more certain, the company accepted a booking much nearer to the time with full payment up front, for what they suggested would be a 2 day job. On the 2nd day of the 2-day move, they did not turn up until almost 4 hours late. We were told by the movers that they had been sent on another paid job. There was lots of packing still to do, dismantling furniture, and 2 trips to our new home. We paid out of pocket for a 2nd van as this was the only way the move was going ahead that day. After leaving us without almost 4 hours of paid work on moving day, they were ready to charge us for another morning's work the next day to complete the job. Being a hurried job, numerous items were damaged and they are now ignoring our claim for reimbursement. I must credit some of their men, especially Alastair, who was exceptional and went out of his way to try to help us out. I felt bad for the movers who would not have had anything to eat until almost midnight, had I not bought pizzas for everyone! I am glad that I have now been allowed to post my review on this website - I only hope it is not taken down, because I do not want others to face the same difficulties that we did during our move.