Debenhams are fine as an insurance provider so long as you don't need to speak with them, sort anything out or make changes. If you need to update anything be prepared! I renewed my car insurance with Debenhams this year as they provided a competitive price and it was the least hassle. However as I was returning to work I had to include 4000 business miles, to which I was told this would be an additional £200 PER MONTH! After telling them thats ridiculous I called back the following day, after identifying that comparison sites are quoting me the same cost as my renewal with my business miles as a new customer. I complained and received an increased but acceptable premium. I now decided to purchase myself a new car, mid insurance year. I did comparisons online and identified that Debenhams, again were the most competitive price so I wasn't concerned about changing my car. I buy my car, log on to my portal and am quoted an increase of £480 per year! I couldn't add on my tow bar modification so I called the following day and I was now told it would be £585 per year additional (doubling my premium)! This is more than the annual price I was quoted if I was a new customer!!! I was told they can't do anything, even after I pointed out it would be over £500 cheaper to cancel my policy and take back out with them as a new customer. This is just illogical. Needless to say I cancelled and went with a more expensive provider, as why would I trust or provide Debenhams with anything when their sole intention is to rip off existing customers.