The worst company I have ever dealt with. Sent me an email with "we wrote to you 7 days ago". They did not and continued to lie about it whe I spoke with a "manager". Asked for documents that no reputable insurer would ever ask for (the information they wanted would have been found electronically) and then when they confirmed receipt asked for another document, gave me no reasonable time to supply this and cancelled my insurance. The worst part is they then wanted to charge me over £200 for their own incompetence. They are now exercising what can only be described as extortion by threatening to send debt collectors if I don't pay. Their call centre staff are just plain awful as not a single one of them wants to take any ownership of anything, don't want to any questions and dont seem to know what they are doing. After logging a complaint I was told they would get back to me in 8 weeks. Absolute joke. As someone who works in financial services I am well aware of the timescales but you dont have to take 8 weeks to deal with a complaint. When I tried to call them to pay so I could protect my credit rating they have now given into the panic and paranoia that most idiots have and closed their call centres giving me no option to pay the money. If you want a decent insurer go with a reputable company that can deliver.