First the good side of things - we bought 8 reclining leather cinema chairs and they are hands down the most comfortable we ever came across. They also look fantastic and the price was very competitive. So overall we are very happy. There was a production hiccup - which resulted in a split delivery (delay on 6 chairs around 2-3 weeks so NOT a big deal) and the messaging around the delay/reasons was at times confusing (ironically since DD has made such an effort to keep you in touch with all stages of the order/delivery, when something went wrong, we ended up with 2x messages that were at times conflicting). Anyway, every call to DD was answered promptly and professionally and the team they used to deliver and install did a first class job. Overall I would strongly recommend the product and the business, and feel this is a high quality, honest firm that cares about its customers.