I have ordered 3 times from them I believe and 2 of 3 orders had issues. The first time, I accepted a reprint. Took forever to get done but fine. That was in December 2022. I placed another order April 2023 and wow were they terrible hardback notebooks. The soft touch lamination has a lot of downsides nowhere to be mentioned on their site. Then when you contact support they are rude and pretty unhelpful. It feels like they're blaming you for their poor quality product. I sent pics of the damage & received a response from an Ethan stating "We can offer a solution once we have a look at the 'damages' properly - So we're waiting for the rest of the evidence from you, as so far we can only see evidence of the scratch markings." As if evidence of the scratch markings was not enough lol? I guess that sending scratched up products is normal for them. I sent videos (of the exact same thing in the photos) and of course they couldn't deny the poor quality. I was asked if I wanted a credit or refund to which I responded refund because yeah, terrible service. But they didn't refund the full amount. Overall, I can't speak to the other products but stay away from soft touch laminate on anything. And if you have an issue, I'd just suggest filing a complaint with PayPal because the "customer service" is non-existent and the live chat isn't actually live.