I received my two Dunster House products & paid for the extra two-man delivery. I was told this was the best option as that way they would place the items exactly where we needed them (whether that be outdoors or in a garage). However this was not the case, although most of my items could be left outdoors (as I upgraded to the pressure treated option) some things were going to be weather sensitive such as glass, insulation etc. I asked these to be placed inside our large garage. I requested this at the start of the delivery & spotted the guy placing some in the garden he refused to remove it & said "it’s too heavy to carry & move again" & very lazily opted not to help (therefore how did they expect me to move it on my own?). I had a battle with them asking & was upset & had to walk away. I advised as they arrived that rainy weather was due that day hence the reason for some items going in the garage. The younger guy was more helpful & did place the glass in the garage but the older guy refused to budge on the insulation. They placed some left over plastic ripped packaging draped on it & once again I flagged my concerns about it not being water proof & it needed to be indoors but they left & it rained almost immediately. The insulation got soaked in parts (which can create long term issues). I even tried to move it myself as soon as they left but it was too heavy for a single person. I contacted the sales advisor who sold me the cabin & got ignored completely. I emailed customer service & received a number of rude contradictory responses saying they can't place in garages etc. When this is what I was advised by an in store manager & by a sales advisor over the phone both from the Liverpool office. Someone said I just should have moved it myself as they left but how could I & especially on my own. Plus this is what I paid the extra delivery fee for, if I hadn't I would of course I would have arranged something. I wouldn't spend over 3.5K on a cabin & not be prepared. Again this is why I paid the extra fees for their assistance as recommended by the advisor. I was told that it was my own entire fault. I had someone hang up the telephone, promise to call back & they never did & also told via email that “Please be advised that in the event that you make any libellous or slanderous comments about our Company, products or services then we will pass the case on to our Legal Department and seek third party advice if required”. All I asked for was that the damaged parts caused by the deliverymen & their lack of care to be replaced, as I don't want any long-term issues with my cabin. I haven't put the cabin up yet as I can't until the matter is resolved. I have never in my life been spoken to so rudely & mistreated by a company. They have refused to replace the few items, are not fully answering my queries or returning my calls & all the staff seem to contradict one another on their policy about placing items in garages. I have been sold a very different service to what I received & received goods not fit for purpose. I have been so upset & treated horribly when all I want is to build my cabin & have the few damaged parts replaced & should be able to speak out & leave an honest review. I was so excited when it arrived & even promoted the company on social media positive way, as from the photos on the site the cabin in principle looks great but since then I have been well & truly let down by Dunster House & I've been left feeling completely distressed. I have since read a number of alarming reviews abut the aftercare from Dunster House about many people having similar experiences. There is no way to leave a honest review rating on the Facebook platform & any comments that I've made trying to reach out for someone to bring a resolution to the table are deleted & they then have actually blocked me from their page, (I actually copied & pasted this exact review which is has been an honest one & a very upsetting one to write). I'm grateful for this site not allowing companies to delete genuine reviews.