They are an awful company to deal with. We ordered a cabin and at first they were very friendly, but then started to pressure us for a date to come and install. On the date of installation we were advised that there was a problem with one of the beams and that the roof wasn’t fitted quite as it should be. Since then we have then had problems with expansion of the timbers causing large gaps to appear. We have had senior installers back twice to try and rectify the problem, we even had the area lead come to site as the installers were not content with how the cabin had been put together in the first place. They were told by head office to "make it fit" (words used by the installer) which has resulted in them using matchsticks as spacers to try and boost the height of the logs to close the gap! These have subsequently fallen out as the tiimber expands. The company response is that they have carried out the work to their standard and that they can do nothing about the expansion of the wood. Customer service will not take phone calls and only deal in email correspondence. I would not recommend this company to anyone.I only wish we had looked at some of the other reviews before we made the purchase.
3 years ago
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Dunster House Ltd has a 1.64 average rating from 88 reviews

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