Had a garage door fitted, had to call them back because they left off the trim and daylight could be seen all around the door, which they did rectify. The colour has now started to fade on one of the doors now, less than 5 years down the line and they won't even send someone to look at it for me. They couldn't be less interested and this is their actual response:
As you will see on our website, we advise that MOST, not all, of our doors have a 10 year warranty which Is based on what the manufacturer offers. We do not guarantee the doors ourselves just our workmanship. Every supplier warranty varies and in this particular case, when we referred your situation to Ryterna who provided the doors, they advised that they only offer a 2 year paint warranty on their doors which of course means it has now expired.
We appreciate this will not be the news you wish to hear, however, in this matter, we are at the hands of the manufacturer. Understanding you may wish to make a legal claim, this would need to be to Ryterna directly – their website https://www.ryternagaragedoors.co.uk/faq/#warranty
I would not use this company again.
10 months ago
Eastern Garage Doors has a
4.7
average rating
from
201
reviews
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