Placed an order on 10/24/2021. With new shipping guidelines I figured there would be a delay. Their processing and shipping is spotty at best. Supposedly, it takes 3 to 5 days to process and 3 to 10 days for shipping. Being a Sunday when I ordered, I didn't get upset until 11/01 when I emailed looking for my order. That is their only means of reaching customer service. No phone number and no chat icon on the website. Ridiculous! When you reach out by email, they tell you Not to send another email because you lose your place in the queue? What? Still waiting for a reply that is not a computer generated email that gives you a link to information that is completely useless! Meanwhile they charged my card on the 24th. That, they do quickly! So, because they don't have Paypal, which I could refute charges on, I am out $128, and no product!!!!