Casey LaMaster
I live in the U.S. and wanted to purchase my first set of "Audiophile" quality speakers. I fell in love with the Triangle Australe EZ. Scouring the internet for a good deal I found a set that was used as a demo by Elite Audio. I immediately sent in the money. The system didn't recognize that I was outside the UK ans grossly underestimated the shipping. The next morning I received an email explaining that the shipping would be much more as they wanted to ship air freight with the speakers on a pallet for protection. They apologized for the miscalculated shipping and offered to send me a brand new pair of the speakers instead of the demo's. Of course I agreed, sent in the money for extra shipping. When they contacted me to say that the speakers were ready to ship, they mentioned that I would need to hire a customs broker to help the speakers clear through customs. I did not expect this and was very frightened of the process. A quick google search found me even more frustrated after hearing about peoples horror stories of having their goods destroyed or confiscated at the port because the customs clearance paperwork was not done correctly. I emailed back and said I was not told about this and asked if I could have a refund instead as the whole customs thing sounded too difficult to pull off. I received an email back from Elite Audio's logistics manager Martyn. He calmed me down and assured they would help me throughout the whole process. They pointed me toward a customs broker, played intermediary between myself and the courier. I was simply blown away at the level of professionalism and customer service. Martyn could have taken the easy path and issued me a refund and found a buyer in the U.K. Instead he helped me through every part of the journey. My speakers arrived a few short days later and I am blown away with the quality. I am so glad that I decided to stick it out through the process instead of getting a refund. These speakers are near impossible to come by in the U.S. and they are worth every penny. I work for the Lexus Corporate offices here in the U.S, and part of our motto for customer service is " Treat every customer as you would a guest in your home." This is exactly the kind of treatment I was given by all the people at Elite Audio. I felt like more than just a "dollar sign." Cannot recommend this company enough! You will not be disappointed!
2 years ago
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Elite Audio Ltd has a 5.00 average rating from 209 reviews

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