Delivery, excellent Price, excellent Quality, generally excellent Installation, poor instructions and generally far more difficult than expected • There was a plastic moulding installed in the ridge bar and the hip moulding was also fitted to the ridge bar. The plastic moulding was very tightly fitted and there was no instruction on how this could be removed. This prevented the 13mm hex bolts from being inserted and the hip bars from being bolted to the hip mouldings using the tool provided (see photo). In the end I had to remove the hip mouldings, insert the 13mm hex bolts, replace the hip mouldings on the ridge and then, with a lot of difficulty and a variety of spanners to fit into the tight space in the moulding, tighten the hex bolts to secure the hips. Response from EOS: Pyramid lanterns are a little trickier to install based on access to the crown moulding but still possible, we build them all ourselves in the factory. • Fitting the end caps was highly problematic. Firstly, I had to drill out the holes for the security bolts as the holes were not properly formed and were full of casting metal. Once the holes were opened, I tried to install the security screws, but the security bit provided was the wrong one, which necessitated me purchasing the correct bit type 27 Torx. I managed to screw in the top screw, but the bottom one was far too short. I bought some 50mm Pozi’s as a trial and these worked well. I still don’t have the proper security screws for the lower screw holes. Response from EOS: If the lantern has been installed correctly then a 32mm security screw is correct, 50mm would be too long. My response - the endcaps are fully located - bottom screws are just too short! The screws can't be too long as they screw into a plastic fitting that runs parallel to the length of the hip mouldings • Lots of incorrect and unnecessary parts provided including screws with no threads! • Lastly, after fitting the top caps with the allen bolts, I fitted the plastic covers. These immediately dropped out and could not be secured unless I used an adhesive. Response from EOS: A small amount of adhesive is required in some cases as gravity will mean the cover doesn’t hold under its own weight. My response - clearly the caps are not correctly designed and fit for purpose!