We had everything everything lined up perfectly (really easy payment system and itinery breakdowns etc.) for a narrowboat into Oxford, taking 3 days including other plans. Matt Trenchard at Essential Adventure was really helpful in breaking down what we could feasibly fit in, and offered plenty of additional activity suggestions. Unfortunately 2 days before the trip was set to start plan A couldn't go ahead due to flooding. Again, Matt was invaluable in the support with logistics, and was able to spring into action with a contingency for a different narrowboat, on a different canal, and went above and beyond researching costings, timings etc., for everything from new winding points on the canal, new pubs on route, and taxi arrangements to make it into Oxford. 10/10 and no complaints from a fussy part of 11!