Adam
I had a power washer delivered with the engine in mid-December intending on using it to clean driveways and wheelie bins for my gardening customers. I have used it for one day in mid-January and it has literally dropped to bits. I found a spring and a small black plastic cap on the van floor beneath the unit and whilst the engine starts and runs fine, the power washer now does nothing but bleed oil and water all over the place. Evolution will only 'service' it under warranty, despite it being unfit for purpose and they took over a week to get back to my original complaint. Whilst Screwfix have been apologetic, the issue is still unresolved even though I have now asked for a refund on the full set up. After spending over £3k in the last 2 months with Screwfix setting up my business, I would have hoped for better support from them over the replacement of a £120 bit of kit, but here I am, 3 weeks later with no power washer and £650 out of pocket once I take the water tank I bought to use with this into account. Disgusted at the quality of the Evo build, more disgusted at their utterly dismissive customer service response, and terminally disappointed in Screwfix's lack of willingness to take ownership of the problem. It's already cost me over £800 in lost business and who knows what in future goodwill, never mind the £700 I'll need to fork out to buy a real pressure washer to keep trading. There's a reason it's this price... do yourself a favour and get a proper one.
3 weeks ago
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