Terrible. Issues with delivery and getting the correct parts, slow to fix issues, slow to communicate. We are a youth charity that received funding from Sport England to build a gym to help vulnerable young people get involved in sports. The sales team were great, but everything else was unworkable. We received two deliveries. The first one had broken parts. I contacted the sales team, but they couldn't help and directed me to aftersales. Four days later, aftersales got back to me and promised to send a new part. Two weeks later, I still haven't received it. The second delivery was even worse. The crew couldn't lift the pallet off the lorry, so we had to remove the parts one at a time. A box of weight plates was missing, which meant the cables couldn't connect, and the machine was unusable. I contacted them and emailed the details of the missing part and part number. After several days of chasing, they got back to me asking what parts I was short, which showed they hadn't read my message. After chasing them again, they claimed it would take 48 hours to look for the missing parts. And they would have to do a stock take, basically to confirm I wasn’t lying and trying to steal extra parts for some unknown reason. This went back and forth for a week before someone finally explained that they had found a problem in their system, and they had six extra boxes of the part I needed. She apologised and said she would send my parts for next-day delivery. This was yesterday morning, and now I've just received a delivery notification that it will arrive in three days. Absolute shambles of a company trying to take advantage of a charity.