I ordered online as Fuego had a particular paella pan that I had been looking for at a competitive price. The website was easy to navigate, purchasing was a simple process (comprehensive T&Cs) - follow up confirmation very speedy . There was up to date tracking information and very fast delivery. My only quibble (and not enough to reduce my marking) about delivery was that there was no option to divert package to a pick-up shop. My paella pan was incredibly well packaged to prevent any damage to the enamelled surface . It looks absolutely perfect although I will have to wait a short while to test it out. All in all a very good shopping experience and would make me look here first for products