Ordered a next day delivery because we had run out of oil in freezing weather. Paid premium rate for it and they failed to deliver. Had to wait another day for delivery. Asked for a refund as they failed to deliver within the promised time frame - said they would reduce the charge to a three-day rate and give a refund. No refund received. Their excuse was a lorry broke down but I suspect they had too many orders in which case they should have owned up and we could have got the oil elsewhere.
7 years ago
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