We bought an HSD S+ in July this year. We had a great time at Fully Charged Cornwall testing out different bikes and what would suit us. Chris was super helpful in making a decision and had great communication. When new bike day arrived Chris dropped the bike to our home and helped us set it up. We had a problem with a faulty motor and Chris literlly sorted it as soon as there was a problem. He had the bike back to us within 48 hrs of the part arriving and we have had problem free biking since. We are now 400 miles in and I LOVE this bike! It has become a true second car/ car replacement and I would much rather go and do errands, school runs and commute to work on the bike than I would drive the car. We have bought some additional accessories that I would totally recommend and have been invaluable - the clubhouse mini, mad pad and storm box. We have the stirrups and wheel guards for next summer but haven't used them yet. Our 4 year old loves going on the bike and it's made our school run lots of fun. All in all a wonderful experience and great communication. We bought through a cycle to work scheme which was also quick and straightforward. Would definitely recommend Fully Charged Cornwall to a friend. Excellent buying experience and customer service! Would definitely recommend the HSD S+ if they have any left. It's a really lovely bike to ride!