I found the website slick, informative and helpful. I successfully ordered new satin nickel bow handles for my kitchen cabinets and drawers. They arrived by DPD within a few days and were securely packed in a little box. Each was wrapped individually and the included screws were separate so as not to cause scratches. They arrived in pristine condition and the quality of the finish of the metal surpassed my expectations. There is a lovely sheen on my new handles. I was so pleased and I fitted them all myself on the same day. This company deserves 5 stars and the prices are reasonable. I would definitely buy from them again.