Paid for blinds in all rooms in my house, fitted fine with the exemption of those above my bay windows. Fitted with wrong wall plugs so were falling out of the wall upon first try, second time fitted out of line so they didn't function. This meant blinds needed to be refitted, and repairs needed on the wall plugs left behind from original attempts. Each time I called Hillary's I was told I would hear back in 48 hours, I never did and chased this each time. Blinds have now been fitted correctly by a fitter much better than the first but I've been left with damage that I will now resolve as Hillary's despite promising they would fix this have asked me to seek someone else to do this. Customer journey has been full of false promises, and protocol that is only met when it is convenient for Hillary's to say 'no'. Outside of this I don't receive communications, updates, or timely repairs for my order. Although we are happy with the finished product, the brain space and time this has taken makes me regret utilising Hillary's and the poor quality of customer service means I will not use them again.