I was having a new conservatory built and wanted someone to come and provide a quote and advise on what preparation was needed… Hilary’s refused, saying they needed to see the finished room. When conservatory was built, helpful lady came out to see me and advised that I would need both an electrical socket and wooden batons on the inside of a boxed in part of the conservatory… helpful as it had just been plastered! Anyway, managed to get them access into the boxes area and even managed to get them a socket installed in the required area. Surveyor/fitter turns up for first visit to measure up. Can’t say I was impressed with what he was telling me about how the blinds would be fitted, but carried on and paid the 50% deposit (via credit card). Fitting arranged and despite my earlier first impressions, the fitted blinds look really good. PROBLEM - I am having electric blinds fitted and the transformer/control box they supplied was faulty. Fitter said he would get another one ordered and come back. That was 2 weeks ago! I have tried to call the fitter (once) and text him (once) during this period, but he has “blocked” number. I know this to be the case, as I borrowed a phone and he answered it literally 2 seconds after my call went straight to answer machine. I have now spoken directly to customer services, who were surprisingly empathetic and helpful, but all I can get from them is that I need to bare with them and they will get sorted. I have just spent £60k on a conservatory and it’s currently got wires dangling from the roof and I can’t decorate it, until they have done. Come on Hilary’s, I expected better! PS: During the fitting, the fitter broke a glass ornament, which cost £60 to replace. This is going to be deducted from the final balance when I pay it!