At a great expense I have purchased electric blinds for bifold doors. They look fantastic. They were more expensive than other companies but I had confidence in purchasing from a large company. Unfortunately the charger for the blinds broke on second use (and within 6 months of purchasing the blinds). The only choice I was given was to purchase a new charger which I don’t believe to be consumer rights law. Given there’s no proof they weren’t faulty on receipt (given it broke within first 6 months). The blinds are useless without a charger. So I paid for the replacement, but I’m yet to receive the charger. I was advised of a 3-5 day lead time. After 7 days I chased and was advised that they had only got the part in that day. Since then I’ve had no further response to emails within the “3 working day” response time they quote. I have blinds stuck open affecting privacy. And blinds stuck closed meaning I can’t access my garden. And frankly £1000’s of pounds of unusable blinds with no reliable comms. Terrible service and incredibly frustrated.