I Placed an order for roller blinds two months ago. The agent said it would take up to two weeks. Heard nothing. After 4 weeks I contacted the agent (Duncan) who did the initial measuring, Duncan said that he was surprised, but will follow up the order and reply to me the following day. Nothing! Tried to contact the agent the following week but all I had was a voicemail. Again nothing! Time passed. Nothing, apart from emails regarding spring offers. After two months and 3 phone calls later managed to speak to a junior manager at Colwick named Bailey, after several "fully appreciations of my situation". The best he could do was to arrange a second agent to do another measuring visit and start afresh! as Duncan was now on leave. In conclusion evidence of payment had been received. My order was lost or had evaporated like breath in the air. Had I not contacted the company, there would still have been NO COMMUNICATION from Hillarys or their agents whatsoever. A full refund has been offered. I hope this helps anyone reading this to make an informed choice before placing an order with Hillarys.