I have been a regular user of your services. Yesterday, I gave my order to your driver and explicitly mentioned it needs to be “washed and dried”. This is following general practise as your website usually keeps hanging for me and I have previously been told to inform the driver of my needs to avoid any confusion given the inefficiency of the website. Today, I received an invoice from you stating the order amount to be 400% more than expected. Each item of clothing has been subjected to random treatments, with most of my ordinary clothes been subjected to dry cleaning. As soon as I saw this, I called up your service line to tackle this right there and then. I was told the clothes have already been treated and nothing more can be done. I am furious. I am not ready to pay 4x what I should have because of your inefficiency. If your driver is not trained, he should not be sent over. Now, it is ridiculous to be told that nothing can be done about this. I don’t expect this from you. I have been a regular user and am extremely disappointed with how things have been dealt with, especially how I have not been offered any help after the incident. I would not recommend your services to anyone. It is appalling.