Dear Karrimor Costumer Service Manager, I am happy to have a chance to share with you my experience and thoughts about shopping with your company. First let me wish you all the best during the 2018. I am sattisfied with the bought products from you to an certain extend. There was time where I was not happy with the quality of the products, but in general it was OK. What is bothering me and I have shared it with you (2 years ago) on my previous review, is that I am disapointed with the delivery posibbilities to certain countries! I am from Kosovo and unfortunately I have to order or by your products online and give the shipping address of my relatives in Austria or elswere in order to get the bought items!!! Until last year the shipping was done even to Montenegro, but when i tried recently to purchase some products, the shipping to Montenegro was not possible! My point is: I am quite positive that you would have very good bussiness here in Kosovo if you would enable the people to have shipping done to their country of origin. "Hiking is very popular in this area" (Kosovo, Albania, Montenegro etc.) and in the market there is not much places where you could shop for the needed items, especialy brand like the one you are representing! Kind regards, Valir Gruda valir.g@gmail.com +38649521211