I wish to end my membership with Kidspass. I have tried endless amounts of times to look through website once I’ve logged on, trying to find the section they say I need to go to in order to cancel. I cannot cancel. I’ve have asked others to go onto my account to try, they also have no luck. I have emailed and explained all of this to Kidspass and sent screen shots of what I see on my account page and explained there is nothing I can click on to cancel. I have received an email back today from someone called Niamh who has basically cut and pasted a long email referring to their terms and conditions about not refunding and that in order for me to cancel I need to do all the things I have already tried to do and not been able to do. So what’s next? Can they take another amount from my bank in November when I’ve emailed them asking them to cancel my membership because I no longer want it?! I can’t speak to anyone because when you call their number on their website, all that happens is an automated message plays saying all you can do is email them or msg on their Facebook page?!! It’s shocking and I need to know how to take this further. I’m not one to be messed with. If anyone reads this and can help I’d appreciate it very much.
6 months ago
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