AVOID AVOID AVOID I became a kinex customer when the company I was with was bought over by them . I don’t have a business I am a single parent with a home account. While the staff are pleasant to speak to on the phone (unfortunately the only positive I can offer ) they have no idea from one department to another what the other is doing , I moved house i had no choice to take kinex with me as in contract and they told me I’d be charged over £200 for braking my contract - my biggest mistake was not doing that because after over one month without WiFi ,many many phone calls, buying data for my phone and charges of over £150 just to sort out a house move i would approximate the cost at over £300 , you will never get to speak to a manager even if you beg them ! As a single parent the cost has left me devastated not to mention the stress of it all , and to top it all off the WiFi doesn’t even work half the time !!! Go anywhere else other then kinex for your broadnband services it’ll be the best decision you will make , Hope this helps