Please take time to read this! In short - they did not provide the service that they advertised in their website or handbook. They claimed that my daughter's two week engineering course would take place in Cambridge University, that she would meet lots of new people, and that their timetable would be packed with cultural and sporting activities. NONE of this happened! After day 3 we pulled her out as she had still not stepped foot in the University, had any meals there as per handbook, we had not received a timetable, nothing was planned, and her class consisted of her and a young male teacher (no name or evidence of qualifications provided). The little teaching she had took place in a public library. We were now concerned for her safety especially given the accommodation arrangements. We spoke to them and sent various emails so they knew our concerns. They lied to us and are now not taking our calls and ignoring our emails. Very quick to take your money but ignoring request for refund!