COMPANY USED = DRAIN DIVISION, details provided by LOCAL SURVEYORS, DRAINING SECTION: On initial contact with DRAIN DIVISION, offered me an appointment quite quickly for the following Monday at 9am. Alex (with Matt) arrived when they said. Alex appeared to assess the situation well, enough to make me feel they agreed with and understood my concerns and the problem; followed current drainage in place, lifted drain covers and talked me through what the solutions could be. A report would follow for me to check and Alex said they, and he confirmed it would be him, could actually do the work in 2 or 3 weeks' time. I paid £450 for the service, which I had already been informed was the fee and would be payable on the same day. I paid with a credit card. A receipt was printed out. However, I have heard nothing since. No emailed report, no request to book for the work to be done and the phone number on the printed bill receipt (Customer Job No: 36092) and an alternative one provided by Local Surveyors Direct, are either unobtainable or no longer recognised. I think you can understand my concerns now. For these reasons, it is very difficult to rate this company and I have concerns they may not be legitimately working. I sincerely hope I am incorrect.