After using the X-Cross 520 for almost two months now, I can say that I am pleased with the bike. In terms of the delivery, the contact and service from Phil was great. The bike did arrive with a couple of wires detached from the rear light which was unfortunate as I had to call the team for a solution. It did involve having to order an appropriate spanner to remove the bolts from the plastic covering on the light and fix the wiring, but it worked fine after I did that. The person I spoke to over the phone was nice and friendly, but I would say for him to be a bit more mindful during future calls as it was a bit condescending to say that I should ask my husband to fix it with his tools. The bike has been a joy to ride. However, there was a previous issue with the kickstand where when it was retracted, it would connect with the crankarm on each pedal rotation. This made an annoying and constant clunking sound on every trip, and it had unfortunately caused a lot of superficial damage on both the kickstand and crankarm. I took the bike to my local bike shop, where I also have my services done and they couldn't find a solution. Upon corresponding with Mark 2, it was agreed to have someone come and have a look at the bike as there was also an issue with the battery. Since it was delivered, my partner, the staff at the local bike shop and I hadn't been able to remove the battery from the bike, despite following the correct instructions. Despite being able to charge it whilst it was connected to the bike, it wasn't ideal for security purposes when leaving it in bike sheds, etc. Upon inspection, the issue with the crankarm was resolved by a case of needing to knock it in further, beyond the point it automatically stops when normally retracted. I would say that this wasn't an obvious solution, despite being insinuated as such as surely it should close the full way anyway? Nonetheless, the kickstand was replaced which I appreciated, and I was grateful for the time and effort taken to have the bike looked at. The battery was certainly budged in tight and the bike had to be hand-hammered a couple of times before it became loose. After being lubricated, removing the battery was fine after that. Since then, using the bike has been brilliant and great for commuting to work. I have appreciated the additional assistance from the team in resolving the prior issues, hence my rating.