I purchased a pallet of 60 x Marshalls Saxon textured (450 x 450 pavers) in Sept 2022 . Order was processed successfully, and delivered on time. However, I was bitterly disappointed to find that they pack the pallet without the use of any protective padding between the flags (viz, a sheet of thin cardboard or brown paper!), Consequently c. 30% f my 60 flags has small chuff marks to the top textured surface, which was totally preventable. Certainly not very consistent with the textbook "clean undamaged top surface" image displayed on the Mrahalls Co website!
Come on Marshalls .... at £635 a pallet, surely you can do better - and you could strive to deliver a customer's order in a better condition. Had I not arranged for someone to come to lay the patio the next day, I would have returned them ...to make the point!
I. Roberts
1 year ago
Marshalls Plc has a
4.5
average rating
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