So I asked them for a refund for the terrible quality extensions they sent out. They told me to send the product back they gonna do a “ thorough examination and perform some in-house tests”. I told them that I am not comfortable sendig it to them and waiting for them to refund me, since I found so many reviews here saying that after they sent back their extensions, they got told that it was their fault that the hair looked like that and they ended up never receiving a refund. They did not come back to me after that reply. I would advice everyone who has some time to report this website at NCSC.go.uk . What they are doing is a scam. They promise professional, luxury 100% remy hair extensions and they send out the lowest quality hair which is either a mix of synthetic hair and real hair or it was excessively silicone processed which completely ruind the hair. That is false advertising and since they are refusing to send refunds it is potential scam too.