Ordered a new phone battery (at a reasonable price) from MobyMemory on 1st February 2016 and selected 4-5 day delivery. No sign of it on Friday still so contacted them via there support page. On the 8th I got an apologetic response blaming their courier service. On the 16th, when I was just about to ask for a refund, I received another confirmation of order email from MobyMemory. I now await to see if the order arrives or not. One other thing, somewhere along the line during the order, I was asked for my mobile number. Wish I hadn't given it, as the next thing I knew I was receiving spammy text messages!