If you're a young woman do not use Mr Clutch (I was going to say just the Milton Keynes branch but after my experience - stay away from the entire company). I paid for 3 services online totally to £236.30, only received 2 out of 3 services, and the presumed manager adjusted the price of one of the services, so I still pay the same fee and not be entitled to a refund!! Once I asked for a refund for the service he did not provided, he told me no and informed me the price online was wrong so I have to pay the same price for 2 services that I already paid for 3. When I got online and asked the HQ for a refund, they obliged.However, once I asked for the name of the ombudsman to make a formal complaint, I was told "they have a no names policy"! How do you have a no names policy for the ombudsman who regulates your industry? How do people complain? Pretty sure this is illegal. Joke of a company - I will be advising anyone who has working ears to stay away. Sexism and theft all in one afternoon! Stay away and be warned.