Having been serviced at Platts of Marlow 3 weeks before, I was somewhat dismayed when my Mondeo estate failed the MOT on rear brake balance. The nearside tyre had worn more than the other. Despite being booked solid, the reception chap said to leave the car at Mr Clutch and he would try to get someone to look at it if there was a spare half hour. There wasn't, but we did the same the next day and the problem, a sticky calliper, was cleaned and regreased between other jobs. Top marks for sorting this out so well. A real effort to keep a customer mobile. Well done.