I placed an order on the 14/12/15 with a stated maximum delivery of 5 days. 4/6 mugs ordered were received within this timeframe but two mugs were missing (and have still not been received to date 10/01/15). When I contacted the company (and I could only do this by email as they never answered the mobile phone number listed on the website), they were most unhelpful and rude. They were adamant that all 6 were sent and were unwilling to do anything to rectify the fact that two were missing (they did have a photograph showing 6 boxes taped together), but this makes you wonder why they take photographs of parcels sent when they are responsible (not the customer) for the product up to the minute it is delivered. It seems to me that they must get this a lot and use the photographs to argue with their customers. After spending hours and hours back and forth by email they eventually refunded the cost of the two missing mugs (even though I said I didn’t want a refund and wanted the two missing mugs to be sent out).This was because the mugs were intended as a Christmas gift for our volunteers as a thank you for all the work they do for charity. I could not therefore very well only give one to four of our volunteers and not the others, so the four received were useless. I strongly feel this company were doing everything they could to be awkward and said as much to them and that I wanted the mugs re-sent but if they insisted on being awkward to provide a full refund (to which they agreed to a refund hence acknowledging they were trying to be awkward). This is where I am currently up to today 10/01/15 (a whole month later) but I am dubious that the company will issue the refund as they have stated that they cannot be responsible for the mugs during return transit. I get the impression that they are going to say they were returned broken or something because this is the kind of ridiculous childish behaviour I’ve seen from them so far. They apparently contacted their contracted delivery company ipost who stated that the parcel didn’t look damaged when delivered, hence they stated they were confused and basically called me a liar (the parcel came as four individual small boxes taped together so if there were six it does seems quite logical that two came loose but even so, the company should rectify this and at the very least be polite and respectful to their customers). I did note that all their correspondence states “You are important to us. Your complete satisfaction is our intent. If you are happy with our service, tell all your friends. If you are disappointed, please tell us and we will do our best to resolve the issue…..”. I certainly didn’t experience any of this and in fact my experience is the complete opposite.