Do not use this company Please could I have this email passed the the management/complaints team. I purchased an oven and hob from your company on the 1st November to be delivered to me on the 4th November. I arranged for someone to be at the property all day on the 4th and the delivery was not made. I then had to contact your company to be told the delivery would be made on the 5th yet again this was not done so I again waisted time being at home all day to wait on the delivery that did not happen for a second time. I had to make contact with you again and was told Saturday 7th November a full 3 days after the delivery slot was originally scheduled. Then to my dismay when my electrician who could only come out for the second cancelled appointment due to delivery delays tried to fit the appliances the hob was not working. He put the old hob in as I have a 5 year old and need to have sufficient cooking facilities. I reported the fault with you on the 23 November by phone as I had no reply to my previous email. On the call I was told that I would have to get the electrician to come out fit the broken hob for me to take a video of it not working. Can I just say this is ridiculous that I then need to pay the electrician a further hours labour to do this. In between times I try to use the oven for the first time and it is making an extremely loud rat talking noice. I send a video to this email address with yet again no reply. I then have to call and the customer service advisor accessed the email and confirmed a possible miss alignment of the fan. I then arrange collection of both appliances and not a replacement or repair as by this point I had lost all confidence in your company. The saga goes on the appliances were collected on the 2nd December and I have called twice emailed twice as it is now the 14th and still no refund. I was refunded back at the start the delivery cost due to that mess but as you can see above I have them had numerous inconsistencies since. I would like a prompt response as to how you intend to compensate me for the time calls and emails I have had to send and make. And I now need the amount of the refund made to my account and not to the payment method klarna. I have made the purchase payment through klarna there for there is no balance on that account and I would then need to wait further time for them to put the money onto my card. There reply Your refund has been made.