Avoid like the plague! Today my mother was informed by a Hermes customer service representative that £350 worth of Christmas presents that she had posted on 14th December to family (including presents for her 6 year old granddaughter, who she hasn’t seen since March) are ‘lost’. The customer service representative couldn’t have sounded less interested if he’d tried and could only say ‘they’re gone’ and ‘well it’s not my fault’. I don’t believe that Hermes have made any attempt to locate the package and my mother has been offered a measly £20 to compensate for goods to the value of £350. I’m crossing my fingers that the package will still arrive and will be pursuing the matter if it doesn’t . Hearing your 66 year old mother crying her eyes out over the phone on Christmas Eve because the presents she bought with her pension have been ‘lost’ by Hermes was a deeply unpleasant and upsetting experience. Shame on you Hermes, the way you treat your customers is appalling!