My 80 year old parents were drawn in by the tv ads , so they contacted them , a salesman called James turned up . He did a fantastic job in double glazing in the 80s and now the 21st century trying his hand at bespoke furniture . My parents wanted a new modern staircase made from oak and glass , James gave it the large one , you can have this you can have that etc etc ...so the cost for 2 pieces of glass , 2 newel posts , 2 handrails started off at £8500 ....now comes the salesman part , as I like you and it's black Friday I'll knock some off .....if order today and pay me £1500 I'll reduce it more ......I wasn't there to advise at the time and my parents paid the money . Two weeks later a child's drawing came through from him , half of it you couldn't understand his scribble, and the other half the drawing was drawn as a straight hand rail .....now this is where it gets good ..I mean bad . Once I looked at the drawing there was no way it could be a straight hand rail as the wall at the bottom goes in 150mm , so a zig zag hand rail nice work ..not !! James also mentioned that a minimum finger trap on the handrail is 20mm ..umm no by building regs it 38mm !! After I complained James sent through another drawing this time straight handrail with a 235mm ships mast newel post and reduced stair steps . After I said this wouldn't work either it was take it or leave it attitude!!! Think we will leave it thanks . A few points I will make just so people are clear . 1, no building work ..Yes your right , you have to do it yourself , they take no responsibility for anything . 2, you will pay 45% deposit , then 35% to surveyor all up front then 4 weeks later the remainder to fitters , so NJ have 80% of your money without you seeing a piece of wood !! 4, A don't care attitude. I would highly not recommend this company at all