I really wanted to give a 5 start review, but I'm afraid I can't. When you spend £9K on something, you don't have a lot of leeway to rate, it either gives you a lot of satisfaction - money well spent - or you are absolutely unsatisfied. We had our staircase revamped and thought Neville Johnson will be something like Sharps - premium price, but paired with excellent quality, service and design. Well, not quite. The first advice I would give everyone considering staircase redesign / rebuild: Unlike us, start your journey with researching and educating yourself on staircases, mostly around terminology. Learn in advance what's a spindle, a thread, a raiser, etc. to ensure you'll get what you are after. Second advice: Have a decorator ready when the work is done. There will be a LOT of damage, think in terms of re-plastering walls, ceilings, then repainting. Third advice: Know exactly what you want beforehand, don't expect the company / designer to give you any useful advice, suggestion or recommendation. Final advice: Be there during fitting. It takes a day (or more), but be there, supervise and challenge the fitters. They won't talk to you, they won't ask you questions, they won't double-check with you. Our experience was the following: 1. Designer - Came fairly quickly, usual sales pitch of pay the third of the price now so you get a discount. 0 designing, consulting, advising. Was expecting lots of samples and ideas, but was more just writing down what we want (roughly the same what we used to have, but wood instead of carpet, and some colour balancing out the white). Expected proper consulting, like looking around our 120 years old late Victorian house and getting recommendation of something that fits that - didn't happen. We wanted coloured threads (these are basically the steps on a stair) and white raisers (these are the vertical panels at the back of each step). The white raisers somehow got forgotten - and yes, our fault, didn't know the terminology, so didn't spot it on the work order (which we received much later). Was expecting a 3D / computer generated model / image to be able to imagine how it will look like and make an educated decision - what you get is a black-and-white blueprint much later (after you pay about 70% of the total price), with a list of various building elements with the colour names. If I did that in my work, talk to my customers in jargon like "oh, the issue is down to the query script expecting a string but it receives a JSON object instead" or said you have to design your portal for yourself I'm only here to note it down and build it, I'd get sacked. 2. Surveyor - The chap's job is to make exact measures of everything. No issues there really. However, I don't know what it took over 2 months for the surveyor to come. We have expressed several times at ALL stages of the process that we are having a baby in July, so timing is key. This was pretty much ignored throughout, after a complaint letter we've managed to get the fitting a bit earlier, but still later than hoped for, and also unnecessarily late, as for 2 months, nothing happened at all (no manufacturing, designing, scheduling). Our wall handrail is fit in a place that now we have no chance of putting a stair-gate at the bottom of the stairs - not entirely sure if the surveyor or the fitters weren't considerate enough - bear in mind, we already had a stair-gate in place, which they removed, so wasn't even something they just had to remember. 3. Fitting - We had to remove the carpet ourselves. It wasn't particularly difficult after watching some YouTube videos, but again, why? Don't have the experience, the tools or the muscles for it. The guys didn't ask anything, didn't cross-check, just followed their instructions. They were fast to be honest, but also left considerable damage. Was expecting some damage, but not to this extent. Also, the whole job around the actual steps is to put some wooden covers on the existing wooden base. I can only hope the original base won't start rotting underneath. Again, lack of experience from our side, but for this amount of money, was expecting a bit more structural work. I'm pretty sure our new staircase would look smashing in any council home, and would maybe fit a modern house, but looks disgusting in ours. So now I'm researching what sort of paint would stick to the cheap and plastic looking steps and raisers to remediate the looks a bit until we save up enough money to redo the whole job. On the positive note: The no-slip steps (sorry, threads...) are indeed no-slip, they have a much better traction than our carpet, the dog and the cat can easily use it.