we were really excited to have the design of exactly what we wanted with a promise of efficient installation of both banister and cupboards the initial planning was great and they took the money soon enough but from there onwards awful part of the banister was broken on arrival so completion was delayed for a month worse still was the complete disaster of installing understairs drawers. they were installed wrongly, poor finishing showing a lack of quality control. multiple calls and emails ignored or a rather flippant reply we are more than 2 months now since the initial installation and still the drawers are not fixed and they have cancelled their replacement yet again! honestly avoid this company like the plague, they charge a premium and the products and planning look good but the installation, quality control and after care are frankly appalling. if i could give less than 1 star i would