I really, really wanted to write a review giving Neville Johnson 5 stars, but if I am honest, I can only give them 1 star. Let me tell you about the ongoing saga.. My wife and I decided in January this year to treat ourselves to a fitted study –a wall to wall bookcase with an adjoining desk. We had seen the impressive Neville Johnson commercials and read the reviews. We knew they were expensive, but we were prepared to pay the extra for the quality. Right from the start I was impressed by Neville Johnson. They sent out a designer called Mike Dyson, he was very professional. Mike listened to our ideas and worked with us in producing a design we were happy with. We met Mike a couple of times, our ideas on the design and finish changed several times. Nothing seemed too much trouble for Mike and he patiently worked with us until we got it right. Next came the detail drawings of the design. Again we were very impressed and it reassured us that we were dealing with a professional company with high standards. We had a visit from a surveyor, who answered all our questions. Again a very impressive service. I was at work while the fitters fitted the furniture and my wife dealt with them. When I returned home, the fitters had already completed the work and gone. We had ordered blue fitted study furniture. I noticed straight away that on the base of the fitted desk the factory painted laminated wood had been chipped off revealing the chip board underneath. The size of the laminated wood that had chipped off was 6 inches by 2 inches. So quite large. The fitters had tried to cover this up with hand painting the chipboard to blend it in. Basically a botch job. The fitters had then managed to splash the blue paint onto a newly painted magnolia wall on the opposite side of the room. On the design, the gap between the top of the book case and the ceiling is filled with a panel called the “infill”, in the design drawing, this was to be flush with the bookcase. The fitters had failed to follow the design and to fit this flush with the book case, instead installing it so far back it gave me a four inch ledge on top of the bookcase. When I complained ,I was contacted the very next day by the Field Installation Manager (Kevin Hardman) to discuss how the installation had gone. Kevin Hardman came up to see us straight away. What I expected was for someone to say “This is not our standard, I really apologise for this and we will put it right straight away” What I got was not a word of apology, but a chain of excuses about the fitters wife being ill and bags and bags of B.S. Some of the excuses didn’t even make sense. At one point he actually said “Maybe the floor is on a slope and the fitters had to make alterations on the fly and that’s why they had to put in extra chip board beneath the desk.” Mr Hardman – your company sent designers , surveyors, made detailed drawings and are charging top whack. Are you really telling me your fitters had then to start altering factor made, hand crafted furniture on the fly ? Mr Hardman – look again. It’s not extra chipboard beneath the desk, it’s clearly a veneer that has peeled off. Lets be honest, some where in either transportation or in the fitting the furniture got damaged. Instead of your fitters replacing it or owning up, they tried to cover it up with a botch job, managed to splash paint every where and failed to follow the detailed drawings they were given. Incidentally the study floor is not on a slope. There was not a word of apology or shock at the standard of the fitting from Mr Hardman, though he did say that they would replace this asap. I did also ask why there were eye watering toxic fumes coming for the furniture. He replied that it was probably rushed out of the factory too some after it had been sprayed. I must admit the eye watering fumes going from the furniture began to relent after several days. I believe Mr Hardmans background is in double glazing…it shows. I have heard nothing since the meeting I spoke to the Finance Company and they confirmed that they had paid Neville Johnson in full four days after my complaint, because Neville Johnson had confirmed that the furniture was fitted to the customers satisfaction. I have now logged a complaint with the finance company to take up with Neville Johnson. At present the saga is on going and not resolved, I have been given no date for resolution. The sign of an excellent company and its product is not just the product but the service that goes with it. Would I recommend Neville Johnson …… What do you think?