Initially, I was impressed with the experience, but unfortunately, the after sale customer care fell short of expectations. After ordering a jacket for my partner, I needed to swap it for a different size, which is a standard service. Despite reaching out via email to their orders@ address, I received no response. Upon calling, I was simply told to return the item for a refund and place a new order. This process not only lacked efficiency but also meant loosing the 10% discount I had on my original purchase. Swapping sizes should not have been this much of an issue, and the inconvenience has left me extremely dissatisfied with the overall customer service experience.