Our builder purchased a glass balustrade with spigot fittings on our behalf in July 2023. The materials were delivered on time, however, 2 of the glass panels had chipped corners. The spigots were for glass of 12mm to 17mm thickness and as the glass was 12mm, were believed to be correct. However, the grub screws were just not long enough to hold the glass in place. 3 spigots have been returned to Origin, but as far as they are concerned, they work as they should. My builder managed to fit 2 panels, one of which had a shard of glass fall out on fitting. Both of these panels had to be subsequently removed, because they were not secure in the spigot fitting and moved to and fro in strong winds. Origin are not at all concerned about this situation. They have not made any attempt to replace the chipped glass panels. Nor do they want to do anything about the inadequate spigot fittings / grub screws. I have now had a pile of glass and spigots sat on my terrace costing over £8k since July 2024 with no resolution in sight. Despite many promises for return phone calls they have never made any attempt to try and resolve the issues. I am very sad that our experience of Origin has been so poor against the experiences of others. But from our experience, we cannot recommend.