Very disappointed! I sent a phone in perfect working order the only problem with it was some wear and tear, the plastic for the on button had fallen off but was fully functional when pressed. I had charged it and reset the phone to delete my photos and contacts before sending it off. I would of completely understood if they had decreased the amount slightly as to replace the button; however, they claimed the product to be faulty with no further details on what was faulty about it and reduced the offer by £54, like i had given in a phone that didn't work. I'm extremely surprised that a replaceable plastic button is worth £54, considering I found a replacement button for £1.95 on Ebay. They do not answer the phone or reply to emails. The extra star is simply because they provided paid for packaging to send it off initially. They offer to return the phone at a cost. I'm still waiting for their response to inform me what is faulty and maybe I can share the link for the £1.95 button with them because their suppliers are clearly charging an arm and a leg for a tiny bit of plastic. I'm hoping that they can still redeem themselves when they finally get in contact. I'll be back to update.