I like the premise of PJ Pan, especially having high-quality pyjamas made in the UK. The first set of pyjamas were also exceptional. However, the last order is, in my opinion, faulty because the fabric became scratchy after the first wash. However, I can't return it or find any other solution with PJ Pan to rectify this situation. This leaves me with a £190 pyjama that I can't wear, return, or find any other solution with PJ Pan. Mainly, because I'm told that nobody else complained about this and that PJ Pan's Quality Assurance is impeccable. I would have hoped to be more trusted, especially being a repeat customer. With a heavy heart, I'm discontinuing ordering pyjamas from PJ Pan. Not because of the quality of their pyjamas but more for their low-class customer service. I expected to find some good solution for my faulty pyjama, but instead, it felt as if they would stick to a script offering me a 15% discount on the next order out of goodwill. Goodwill, instead of making a faulty product right. I hope this review helps PJ Pan to overthink their customer support.