Mrs Vickers
My prime oak orangery is perfect - it houses my kitchen and looks onto my garden and totally makes my house. The designer completely got what I wanted and designed exactly what I was hoping for. The guys who came and put it up were great , cheerful and efficient - I think it took one week longer than originally advised - that was the roofing part of exercise. My only gripe would be that prime oak seemed a bit resentful of the fact that I was using my own builders (even though the architect sAid that was fine) For the groundwork’s - I did get a quote from the firm recommended by you but elected to go with the team I knew. Despite the fact that we were asked to call yourselves if we had any queries it was incredibly difficult to get calls returned my builders called, yet when I Called I got immediate reply and then Had to hand phone to builder - it was annoying and happened more than once. In the event everything was perfect , indeed the boys who put the frame up said it was one of the best prepared sites they had ever worked on! Only other problem is a door that can be very tricky to lock in winter But fine at the moment and I’ve just had a Second d window catch break, one alreAdy replaced by yourselves but A second one needs replacing too! All inall a wonderful product much enjoyed by myself and family, great team working on site only marred by the poor communication during the preparation of site . I am a happy customer and know of two friends who have used your company as a result of seeing my kitchen!
2 years ago
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Prime Oak has a 4.61 average rating from 38 reviews

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