From start to finish everything went smoothly. Andy Butler was straightforward and the R3 team efficient, undertaking the work on a no-win no-fee basis. A local IT expert had said it was very unlikely anything could be recovered. In fact I had my data back from R3 in under a week. I was very grateful as the data represented a lot of work. Andy was on hand to guide me through the process, including on the evening of the last working day before Christmas. This was much appreciated, as the recovery process created multiple data sets in different formats, and Andy showed me the best place to start, thus saving a lot of time. Recommended.