I ordered the Rubeza Scott 4 Seater Right Hand Facing Chaise End Corner Sofa in Idigo Blue. I was very happy with sofa to begin with, however after 6 months use (and certainly not over-use during that time!) the foam in the cushioning on the Chaise End severely sunk in meaning it became very uncomfortable to sit on (which is the best part of the sofa to sit as it is where you can put your legs up), and resulted in an achey back.
The sofa was within warranty and given the foam was clearly faulty, I requested a replacement cushion/foam.I was told the warranty does not cover the foam. It would cost me £399 if I wanted to purchase new foam, and it would take 6 months for the pleasure.
I am really disappointed in the sofa and Rubeza's assistance in sorting the fault. I am now stuck with a sofa that is too uncomfortable to sit on.
This was my 2nd purchase from Rubeza, the first which I was happy with, but given my repeat custom expected better customer service.
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