I was recommended to scent city by a friend as they were very happy with their services. I ordered my partners favourite fragrance as a birthday gift, over a week later I had no confirmation of dispatch even though on the website my order was confirmed as paid but unforfilled, on contacting scent city to investigate this they were very helpful and chased up and dispatched my order together with a hand written apology and several fantastic samples. So all in all I am happy with their service and my partner is pleased with her birthday present (glad I ordered it early) thank you for your prompt response scent city and yes, I will use you again and happy to recommend your services.